The Nonius Integration
ConciergeBot is excited to partner with Nonius Solutions to provide an integrated chatbot into their white label mobile app for hotels. Our chatbot is an always on, multi-lingual virtual concierge that responds immediately to guest inquiries inside the app, responding to frequently asked common questions about your hotel while escalating critical issues to hotel staff, who can monitor conversations and intervene at any time via Nonius’ Back Office dashboard.
Benefits of ConciergeBot
Guests receive an immediate response to common questions - no need to wait for staff to respond.
Guests can engage with the bot and receive responses in their preferred language (if supported).
Staff spend less time responding to simple, repetitive inquiries, allowing more time to respond to urgent/complex inquiries.
Staff receive email alerts for critical messages - issues get resolved faster.
Chatbot provides hotel with another "brand" touchpoint with guests to remind them of offerings, amenities, etc.
How Integration Works
ConciergeBot takes in your hotel's app data from the Nonius CMS, plus some additional supplemental details about your hotel, and leverages the data to respond to guest inquiries in the Chat screen of the Nonius mobile app. Hotels can give the bot a unique name (default is Clarice), as well as customize responses to common questions such as local restaurant recommendations, nearest ATM, hospital, etc. Once the hotel is loaded, some QA testing is performed, then ConciergeBot is turned on for the hotel’s mobile app. Total turnaround time is 2-3 days.
Topics Covered
Hotel Amenities - Pool, Room Service, Housekeeping, Wifi, etc.
Nearby Essentials - ATM, Supermarket, Pharmacy, Hospital, Taxis, etc.
Local Attractions - Restaurants, Tourist Activities, etc.
Reservation Logistics - Check in/out, etc.
Get Started
Reach out to your Nonius account representative to get started on your ConciergeBot integration or schedule a demo via the button below: